At Devil Jackets, your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a hassle-free return process. Please read our policy below to understand how it works.
Free Return Policy
We are pleased to offer a 30-day free return policy. If you wish to return an item, simply follow the guidelines outlined below:
Eligibility for Returns
You can return items within 30 days of receiving your order if:
- The item is unused and in its original condition.
- All tags and packaging are intact.
- The item is not marked as final sale or customized.
How to Request a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at [insert email address] with your order number and reason for the return.
- Return Instructions: We will provide you with a prepaid return shipping label and instructions on how to send the item back.
- Ship the Item: Pack the item securely and use the provided shipping label to return it to us.
Refund Process
Once we receive and inspect your returned item, we will process your refund. Please allow 5-7 business days for the refund to be reflected in your original payment method.
Non-Refundable Items
The following items are non-refundable:
- Gift cards.
- Personalized or customized products.
- Items marked as final sale.
Exchanges
If you would like to exchange an item for a different size or color, please contact us, and we will guide you through the exchange process.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us right away. We will arrange for a replacement or issue a full refund, based on your preference.
Changes to This Policy
We may update this refund policy from time to time. Any changes will be posted on this page, and significant updates will be communicated to you.
Contact Us
If you have any questions regarding our refund policy, please feel free to contact us:
- Email: support@deviljackets.com
- Phone: +44 7933835749
Thank you for choosing Devil Jackets! We appreciate your business and are here to assist you.